Permalink

What Are Cloud-Based Call Centers and Why Choose Them Over On-Premise Call Centers?

Businesses need to step up with the growing customer demands, optimize their existing IT ecosystem and migrate to a technology that can ensure seamless a customer experience which will retain customers in order to stay ahead of the complex competitive … Continue reading

Permalink

Use AI and Be a Customer Service Hero in 2018

AI technology is already being used by high performing customer service teams across the globe to help them deliver outstanding customer service. With 69% of consumers in the US who are willing to shop with companies that provide high-customer service, … Continue reading

Permalink

Moving Past the Headlines and Heralding the Retail Renaissance [Infographic]

As Charles Darwin might say, the traditional retail sector is going through some serious evolution right now. The situation may seem dire judging by one headline after another that predicts nothing but doom and gloom for some of the most … Continue reading

Permalink

What Are the Secrets of Excellent Customer Service Teams?

mohamed_hassan / Pixabay Customers want one, well, two things above else. They want to save time and money. And since our online experiences have improved in strides, we expect that making research and buying a convenient and personalized process. How … Continue reading