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Process Problems and IT System Inadequacies

One of the things I enjoy about working with clients in different fields is learning about their business, how they execute work and why they perform work in a certain way. It is fascinating to me that no matter the … Continue reading

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4 Tips for Finding the Perfect Social Media Influencer

GDJ / Pixabay The explosion of social media over the past few years has been mind-boggling. Facebook now counts more than 2 billion active users, monthly. By 2015, Twitter users were posting 100 million GIFs per year. Instagram now counts … Continue reading

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What is a Sales Playbook and Why Do I Need One?

Let’s begin with an imagination exercise. You’ve recently graduated from college (Go Lions!) and have been hired as a sales representative at a medium-sized B2B company. Your first solo meeting with a potential buyer fast approaches. (Yikes.) Do you think … Continue reading

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Malia Obama Declaring War On Rosa Parks’ Granddaughter Over Pro-Donald Trump Remarks Is Fake News

Malia Obama declaring war on Rosa Parks’ granddaughter over pro-President Donald Trump remarks is fake news. There is no truth to a report that Obama and Parks’ “granddaughter” were embattled in a war of words over NFL players kneeling during … Continue reading

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Why You Haven’t Been Able to Take Action on Your CX Feedback

One of the questions I am often asked by organizations is “How do other companies use customer feedback?” Fortunately, the answer to that question is simple because most organizations use customer feedback to create PowerPoint reports or Excel spreadsheets to … Continue reading